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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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HP DeskJet 3630 All-in-One Printer
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Printer will not connect since we had new router.  All other devices in home have connected with no problem. 

Found printer on wifi list but always says connected without internet. Have turned off and reset printer, router and phone. Still no luck. Any ideas how to fix this? I've been struggling with this for weeks now.  Its an HP deskjet 3630 phone OS android 13.

Thanks

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