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Common problems for Connectivity Issues
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‎03-15-2024 03:03 PM

HP Recommended
Product: HP Envy 5544
Operating System: Microsoft Windows 10 (64-bit)

I have had to install a new router.  Thisi s a wif-fi 6 router.  My printer connects to the network successfully.  BUT it can no longer scan to my WIndows 10 laptop (also succesfully connected to  the network), and the lap top thinks the printer is off-line all the time.   The router's management page shows both devices connected to the network.  This isn't the 'usual' Windows 10 thinks the printer is off-line problem.  I've tried everything I can think off, including deleting the printer and re-installing.  At that stage, the HP installation programme installs sucessfully but says it can't connect to the printer.  Any suggestions gratefully received

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-16-2024 12:15 AM

HP Recommended

I suggest that you try creating a unique SSID for the 2.4Ghz channel of the router and only allowing the printer to connect to that. Often printers that are not fully compatible with newer routers will show as connected but not be able to fully communicate.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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1 REPLY 1

‎03-16-2024 12:15 AM

HP Recommended

I suggest that you try creating a unique SSID for the 2.4Ghz channel of the router and only allowing the printer to connect to that. Often printers that are not fully compatible with newer routers will show as connected but not be able to fully communicate.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No
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