No Network Connection

[CAS58]

I have an Officejet Pro 8600 that will not connect to my wireless network. When I had this problem a year ago, HP Support Agent Betty0610 sent me instructions to restore the network settings and her solution worked beautifully on multiple occasions to reconnect the printer. Now, the wireless network test results indicate “Fail” for “No Filtering.”  It also indicates in bold a “Hardware Address (MAC)” and provides the address. I do not know what to do with this information to correct the connection issue. Help!

[Betty0610]

@CAS58

Welcome to the HP Support Community.

Did you try restoring the network settings again?

Let us know 🙂

Thanks!

[CAS58]

Betty0610, Yes, I followed the instructions you sent me last year. Those instructions have worked several times when I lost network connection. This time it does not work to restore the connection. 

[nellione]

yes i have reset the printer its not connection to the network

[Betty0610]

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[CAS58]

I replied to your private message and require further assistance. Thanks. 

[Betty0610]

You can skip the first step and try from point number 2.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!