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‎08-29-2022 08:50 PM

HP Recommended
Product: HP LaserJet Pro M201dw
Operating System: Microsoft Windows 10 (64-bit)

A couple months ago Verizon switched me from my old router to a new FIOS router.  Since that time, I have been unable to print on my LaserJet Pro M201dw because the printer appears offline on my computer.  Even a wired connection does not put the printer back online.  The FIOS router has no buttons or screens, just a bar code with the number ALCLCCD9154A G-211M-C.  The printer still shows my old router as its Network Name (SSID), but I don't know how to reconfigure that setting.

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1 REPLY 1

‎09-02-2022 01:47 PM

HP Recommended

Hi @FrustratedPGH

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing wireless-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: https://support.hp.com/in-en/product/hp-laserjet-pro-m201-series/6778273/model/6778279/document/ish_... 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
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