No connection to any SMTP Server from Color LaserJet MFP M477fdw

[bndgzglln]

Hi!

I am facing issues with setting up "Scan to Mail" for the HP Color LaserJet MFP M477fdw.

I've tried setting up with Office 365 Mailbox, but it failed as well as a 3rd party Hosting service (world4you.com).
In any case, I get a "Connection to SMTP server failed. Try other ports like ....".

I did try both ports 25 and 587 with smtp.office365.com, as descripted by Microsoft themselfs here.

Looking at several pages here on the support forum, I've tried everything:

• Different ports
• Direct Send
• Set different DNS (8.8.8.8/8.8.4.4 and HPs own 209.244.0.3/4)
• Deactivated IPv6

I've checked before, no firmware update available.

My assumption is the printer cannot connect to the internet. But changing DNS does not help either.

Any suggestions?

Thanks a lot!

Ben

[Repairatrooper]

Does the printer have a valid gateway address programmed into the network card? If DNS is correct that is the next logical failure.

[bndgzglln]

Hi Repairatrooper!

Thanks for the hint! The Std. Gateway is correctly set too, pointing to the router at 192.168.68.1.

Tho the text is in German here, I hope it provides some input. Everything seems to be alright in the settings:

I've set to Manual to keep the IP 192.168.68.111, yet before with DHCP and identical DNA and Gateway settings, I still had the same issues.

[Repairatrooper]

One thing to add, often with HP you need to reboot for network card settings to apply properly.

[bndgzglln]

Hi! 
Also done that, rebooted several times but no change to the SMTP issue.

[bndgzglln · Accepted solution]

Found the issue/fix:
PW field cannot process symbols such as %$_ ... and since my PW contained those, it "couldn't connect".
Now the Scan to Mail is running via SMTP Mail server.