-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
04-07-2025 10:56 AM
Product: HP OfficeJet Pro 8135e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)
After reading all the Community post about lost ethernet connection from a recent update by HP 6.23.3.71-202502131608
I found a work around to resume my ethernet connection I had to manually set my IP address thru the EWS to a 196.168 .1.10 and change print speed to fastest available both suggestions found on this forum. However I was not able to scan using HP+ but after downloading a driver for the scanner I was able to resume scanning from my computer only. I hope this helps others as an interim fix .Thank you HP Community members for you help . PLS HP... fixes this update problem.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.