No longer apart of Instant Ink

[Cheesy728]

My printer is no longer apart of the instant ink program and is no longer connected to the internet it once was. I continue to get messages on the printer stating, "connect printer to update Instant Ink Status." Do I really need to reconnect it to the previous Wi-Fi  for the update?

[Samrit26]

Hello,

I’ll explain why this happens and what you can (and cannot) do depending on the printer type.

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Why the message keeps appearing

Even though your printer is no longer enrolled in Instant Ink:

• The printer still has Instant Ink mode stored internally

• It periodically tries to “phone home” to HP

• When it can’t reach the internet, it shows:

  “Connect printer to update Instant Ink Status”

This is expected behavior on Instant Ink–capable printers and does not mean:

• You’re still being billed

• The printer is broken

It just means the printer has not been told to exit Instant Ink mode.

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Important distinction (this decides the solution)

There are two categories of HP printers:

🔹 Category A: Older / non-“e” printers

• OfficeJet Pro 8600 / 8700 series

• Envy 5000 / early 6000 series

• Some DeskJet models

➡️ These can be taken fully out of Instant Ink mode.

🔹 Category B: “e” or newer cloud-locked printers

• Models ending in e

• Most Envy 6000e / 6400e

• DeskJet 2700e / 4100e

• OfficeJet Pro 9000e series

➡️ These require periodic internet contact by design, even after Instant Ink cancellation.

So I need to be honest here: on some models, the message cannot be permanently disabled without reconnecting once.

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What you can do (model-independent steps)

Step 1 – Confirm Instant Ink is cancelled (online)

Make sure:

• Your HP Instant Ink account shows the printer as Cancelled

• No active plan remains

(This prevents billing — the message is unrelated to charges.)

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Step 2 – Temporary fix (works on ALL models)

If you briefly reconnect the printer to any internet connection (not necessarily the old Wi-Fi):

• The printer syncs status

• The message usually disappears for a long time (weeks/months)

👉 This can be:

• A phone hotspot

• A friend’s Wi-Fi

• Any working network

It does not have to be the original network.

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Step 3 – Permanent fix (ONLY for non-“e” printers)

If your model supports it:

1. Perform a full factory reset

2. Set the printer up without HP Smart

3. Do not re-enable web services / Instant Ink

4. Use:

   • USB connection, or

   • Basic network setup (no HP account)

This removes Instant Ink prompts entirely.

⚠️ This does not work on “e” printers.

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What you cannot do (important)

• ❌ You cannot disable Instant Ink prompts via a menu toggle

• ❌ You cannot silence it without at least one sync on some models

• ❌ You cannot bypass cloud checks on “e” printers

• ❌ Replacing cartridges does not stop the message

This is a design limitation, not a fault.

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Bottom line (clear answer)

• You do NOT need the old Wi-Fi

• You may need one brief internet connection to clear the status

• On some newer models, the message is unavoidable without periodic internet