• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎07-26-2025 02:57 AM

HP Recommended
Product: HP OfficeJet Pro 9730e Wide Format All-in-One Printer
Operating System: Other

After dealing with the installation process I've got the printer properly configured accessible and online, but no way to print, no error, no scan and either no local copy possible. Then I found a post of  fr8tdog , with subject "Printer Offline with Sonoma 14.5" , that says you must fix the @IP of the printer , using manual @IP under network configuration (not DHCP). This works for me, and that was the solution after fighting more than one day on the problem. HP doesn't speak about it and their support is of technical low level (like turn off your printer !!!). This is the reason for which I make this entry, and thank you to original post of fr8tdog on discussion.apple.com.

It is so deplorable, that even the local copy was blocked. So for HP printer (at least for 9730e) fixes the @IP manually. I hope this message will help other MacOS users with HP printers. Best.

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.