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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Tiffany49
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No wifi

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HP OfficeJet Pro Premier 9010

I have an OfficeJet Pro 9010 HP all in one printer. It worked fine for a long while, then the power in our neighborhood got knocked off during a storm. After that, the printer would not connect to the Wi-Fi network. It wouldn’t even see that there were Wi-Fi networks available. The Wi-Fi light is completely off which I’ve read means that the Wi-Fi radio isn’t on. When I try to turn it on there’s no option for the wireless set up wizard. It continuously says I need an ethernet cord to go into change the Wi-Fi. But when I put the cord in then there’s no option for Wi-Fi that shows up on my display. When I go into Network set up, I get  a message that says I have to connect an ethernet cable. But when I do the wireless option disappear. What can I do to turn my Wi-Fi radio back on so that I can use the Wi-Fi on my printer and print remotely? It was working fine then after the storm it stopped.

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ShlomiL
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Hi,

Do you have an ethernet cable connected to your printer?

 

Please connect a such and swipe down the top bar, then click the Ethernet icon (3 squares) to locate the IP Address.

 

From any device connected to the same network type the IP Address into your browser's address bar to access the EWS Page.

 

Click on Settings > Security > Administrator Settings and check the Connectivity section, ensure that any wireless feature is enabled there:

ShlomiL_0-1634152708665.png

 

 

Shlomi



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Tiffany49
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No, I did not have to connect through the cable when first setting it up - just logged on to our wifi and was able to print.

There was a similar post on your forum and the response was that the printer needed to be reset, but directions were sent via private message because they are different for each machine.

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Tiffany49
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Those steps did not work. Everything I've read on this issue says the printer must be reset & directions are sent via private message. 

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Tiffany49
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This issue has not been resolved. Can someone please help? Thank you!

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