None wifi connection

[Cheiftain]

Hi my envy 6000e will not connect to my WiFi what ever I do. Is there a factory reset? Or is there anything else I can do? Thanks

[Jerry_57]

Hi @Cheiftain,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP ENVY 6000e printer is not connecting to your WiFi. You can try a factory reset and other troubleshooting steps to resolve the issue. Here’s how you can do it:
 

Factory Reset

Restore Factory Defaults:
 

• Press and hold the Wireless button on the back of the printer for five seconds to reset the wireless connection settings.

Factory Reset via HP App:
 

• Open the HP app on your computer or mobile device.
• Go to the "Printer Settings" section.
• Select "Restore Factory Defaults" and follow the instructions on the app to complete the process.

Additional Steps

Re-Add Printer in HP App:
 

• After resetting, open the HP app, hide or remove the printer, and then re-add it to the app.
   

Wi-Fi Protected Setup (WPS):
 

• If your router supports WPS, press the WPS button on your router.
• Then press and hold the Wireless button on your printer to enable WPS mode, which should connect your printer to the network (indicated by a purple light moving to the edges).

Check Wi-Fi Direct:
 

• Ensure that Wi-Fi Direct is not interfering with the regular Wi-Fi setup. You can temporarily disable it from the HP Smart app or printer settings.

Network Trouble:
 

• Ensure that your network name (SSID) and password are entered correctly.
• Verify there are no network issues by checking if other devices can connect to the same Wi-Fi.

Router Proximity:
 

• Make sure that the printer is within the range of the WiFi signal.
• Avoid placing the printer too close to metal objects or devices like microwaves that may interfere with the Wi-Fi signal.

Firmware Updates:
 

• Check for any firmware updates for your printer and router, as these can often resolve connectivity issues.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support