Not Printing What it Did Last Month and No Error Message

[Rickster213]

I am trying to print something I printed last month and it fails.  No messages.  I briefly see a "spooling" message in the printer status window but it goes away.  I had to video the window to be able to get a frame that had the message.

I am running Windows 10.  I can bring up Word and print.  I can print from my phone.  But when I try to print using the same program I used last month (a CD/DVD label maker) it doesn't print and I don't get any error message.

My guess is a Windows update, or a McAfee update, or a printer software update occurred since last month.  Does anyone know if there are any diagnostics I can turn on or perhaps look at something that is already being generated?  I just don't know where to look.

This is driving me nuts because I used this program last month to make multiple DVD labels for some movies I created and now it's not working.  The program, Memorix ExpressIt, is many years old, and not supported any more.  So it's the same program that was working for me last month.

[Rickster213 · Accepted solution]

I found a solution to my problem. An internet search led me to a product called SureThing Disc Labeler which was the base software for Memorex ExPressIt. They are still in business and have a Windows 10 compatible release.

I downloaded their trial version and without making any changes I brought in the label I had designed that I couldn't print and it printed perfectly on the formatted label paper I have.

I will be purchasing the product soon so my problem has been solved, although I will never know what caused it in the first place since I had been using the old release on Windows 10 successfully for the past couple of months. Something changed but it doesn't matter now.