Not connecting to wifi

[Shivaramanpan]

Kindly guide me , my printer is not connecting with my phone for taking printout, I had followed all steps given in the help column. But nothing is working out. So please help me out 

[Max3Aj]

@Shivaramanpan, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

I understand you're having trouble connecting your HP printer to Wi-Fi and printing from your phone. Let's walk through the steps to get this working smoothly.

Reset the Printer’s Network Settings

This ensures you're starting fresh.

• On most HP printers, press and hold the Wireless and Cancel buttons together for 5 seconds until the wireless light blinks.
• Alternatively, go to the printer’s Settings > Network Setup > Restore Network Settings.

Reconnect Using HP Smart App

The HP Smart app is the easiest way to connect and print from your phone.

Download HP Smart:

• HP Smart

Connect to Wi-Fi:

1. Open HP Smart and tap Set Up a New Printer.
2. Follow the on-screen instructions to connect your printer to your Wi-Fi network.
3. Make sure your phone is connected to the same Wi-Fi network you want the printer to use.

Add the Printer to HP Smart

Once connected:

• Tap Add Printer in the app.
• Select your printer from the list.
• If it doesn’t show up, tap + and follow prompts to manually add it.

Try a Test Print

• Tap Print Documents or Photos in HP Smart.
• Select a file and try printing.

Troubleshooting Tips:

• Ensure your router is broadcasting on 2.4 GHz (some HP printers don’t support 5 GHz).
• Restart your printer, phone, and router.
• Move the printer closer to the router during setup.
• Disable any VPN or firewall temporarily on your phone.

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

Cheers,

Max3Aj

HP Support