Not printing online documents e.g. statements, mailing labels

[JLR6565]

no longer printing online documents

[Kumar0307]

@JLR6565, Welcome to the HP Support Community!

Do you get any errors?

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Did you check if you are able to print the documents that are saved on your computer like PDFs, word?

Try using a different browser like Google Chrome or Firefox and check if that helps.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

Hope this helps! Keep me posted. 

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Have a great day!