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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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Welcome to HP Support Community
I would like to help
Are you able to make Photocopies?
Try cleaning the printhead and let me know if that helps
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On the printer control panel, touch the Settings icon (
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Touch Tools, and then touch Clean Printhead. The printer cleans the printhead, and then prints a test page.
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Check the print quality of the test page.
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If the print quality is good, touch Done.
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If the print quality is not good, touch Clean Again. The printer cleans the cartridges again, and then prints another test page.
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NOTE: You might need to clean the printhead several times for optimal print quality.
Thank you
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