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‎07-15-2025 10:54 AM

HP Recommended
Operating System: Microsoft Windows 11

Already posted this here (https://h30434.www3.hp.com/t5/LaserJet-Printing/Nothing-but-problems-with-HP-Color-LaserJet-Pro-4201...) but got no response and I can't reply or edit it, so I question if it was stealth locked.

 

Ever since our company got these new versions we've had nothing but problems. We have 4 HP Color LaserJet Pro 4201 and 1 4301. 

 

  1. Freezes in sleep mode: 1 4201 and the 4301 after they are asleep for awhile will drop their network connection. If you try to use the knob for the 4201 or console for the 4301, they will be frozen. You have to hard power off the devices. Auto-shutdown is off, firmware is current.
  2. Absurdly unstable network ping/connection in sleep: The network stability/ping on these terrible. I've confirmed the moment they go into sleep, they change from 1ms response to the below: 
    PaperITGuy_1-1752598353252.png

    When I called to do a case for the first one that was freezing after being idle for awhile and mentioned the high ping, the 1st level actually had the gall to say "that's just how these new printers function". We have a fleet of 80 some HP printers of like 10-15 different models; NONE of them do this, nor do the computers next to them.  No way in hell that's how printers are supposed to run/ping.

I've seen a lot of complaints about these new models and concerned that there hasn't been a firmware update to try and fix any of the listed issues since Jan, over 7 months ago.

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