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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Rhonda23
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Ny printer won't print anything from my computer

HP Recommended
HP Laser Jet Pro MFP M1 30fw

My HP Laser Jet Pro MFP M1 30fw all of a sudden stopped printing when hooked up to my laptop. It will copy and run a print  test .The little screen shows copy, scan,fax.supplies,apps & setup .

When I click the WiFi  button it says wifi is on, network wifi is on & HPePrint service is off.

It was working until I started making copies. Then when I tried to print again it wouldn't  print.

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Kumar0307
HP Support Agent
HP Support Agent
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@Rhonda23, Welcome to the HP Support Community!

 

I understand you are not able to print from the computer.

To assist you better, are you using a Mac or a Win PC? Let us try these steps:

 

  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Run HP Print and Scan Doctor to diagnose and fix any driver issue (Win PC only)

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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