OFFLINE KEEPS POPPING UP. hAS HAPPENBED MANAY TIMES.

[kiwicottage]

hAVE HAD THIS ISSUE MANY TIMES. tHIS TIME JUST WILL NOT PRINT. tHERE IS INK, EVERYTHINGIS WORKING, WIFI IS ON,.

[Hawks_Eye]

Hi @kiwicottage 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP OfficeJet 5745 keeps going offline despite having ink, a working Wi-Fi connection, and everything seemingly in order. 

Since this has happened multiple times, here are some steps to resolve it:

 

1. Restart Everything

• Turn off your printer, router, and computer.
• Wait 60 seconds, then turn them back on in this order:
  1. Router – Let it fully connect.
  2. Printer – Power it on and check the Wi-Fi light.
  3. Computer – Restart and try printing again.

2. Check Printer Status in Windows

• Open Control Panel > Devices and Printers.
• Right-click your printer and select See what’s printing.
• Click Printer in the top menu and ensure Use Printer Offline is unchecked.

3. Reset the Printer’s Network Settings

• Press and hold the Wireless and Cancel buttons for 5 seconds.
• The printer will reset its network settings.
• Try reconnecting it to Wi-Fi.

4. Update Printer Firmware

• Outdated firmware can cause connectivity issues.
• Check for updates via the HP Smart app or HP’s support page here.

5. Check Router Settings

• Ensure your router is broadcasting a 2.4GHz network, as some printers don’t support 5GHz.
• If your router has WPA3 security, switch it to WPA2 for compatibility.

Try these steps and let me know if the issue persists!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye