• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎03-02-2025 04:41 PM

HP Recommended
Product: HP ENVY Photo 6255 All-in-One Printer

OFFLINE printer / WARRATY EXPIRED. HOW TO FIX IT 

Category:
1 REPLY 1

‎03-06-2025 01:33 PM

HP Recommended

@AL407, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

I understand how frustrating it can be when your HP ENVY Photo 6255 goes offline, especially with the warranty expired. Don’t worry—I’ll do my best to help you get it back online!

 

To better understand the issue, could you please share a few details?

 

How is your printer connected? Is it via Wi-Fi, USB, or Ethernet? This will help determine whether it’s a network issue.
Have you made any recent changes? For example, did you update your computer, change your router, or install new security software?
Is the printer showing an offline status on your computer, or does it have an error message on the printer screen?

 

Once I have these details, I can guide you with the best troubleshooting steps. Looking forward to your response! 😊  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.