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‎08-24-2020 12:00 PM

HP Recommended
Product: HP Envy Desktop TE01-0150xt CTO
Operating System: Microsoft Windows 10 (64-bit)

I have HP Color Laserjet Pro MFP M477fdw.  For connectivity, I have set up for USB, and per Wireless Network Test Report, Wireless printing is set up.  The wireless printer and USB printer are each setup seperately under "Devices and Printers".

However, I CANNOT PRINT TEST PAGE!  Very frustrating, any ideas?

3 REPLIES 3

‎08-24-2020 12:12 PM

HP Recommended

Question for clarity: Have you configured WIFI direct or are you connecting to an existing wireless network?

 

Are you unable to print both usb and wireless?

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-24-2020 02:58 PM

HP Recommended

 1. Yes, I am connecting Officejet Color Pro MFP M477fdw to an existing wireless network

 

 2. I can print with USB.

 

Thank you,

DR Guidi.

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‎08-24-2020 04:43 PM

HP Recommended

Is your existing wireless 2.4 Ghz or 5Ghz? Is your wireless appliance relatively new? It could be that the router is not playing nice with the printer and in a case like that the easiest fix is to set the 2.4Ghz channel on a different SSID than the 5Ghz and force the printer to only connect to the 2.4Ghz channel.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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