OW_500_OWSID000 ERROR

[jody52]

My aunt is getting an authentication error of OW_500_OWSID000 when she tries to use the above printer.

[A_Gayathri]

Hi @jody52,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the OW_500_OWSID000 error on HP printers. It is typically related to a server or authentication issue, possibly with HP's online services like HP Smart or Instant Ink. 

Here are steps your aunt can try to resolve the issue:

1. Check the HP Smart Account

• Make sure your aunt is logged into the correct HP Smart account.
• If she's recently made changes (e.g., password reset, changed email), try logging out and back into the account.
• If she's using Instant Ink, ensure the account details are correct, as misconfigured accounts can lead to authentication errors.

2. Restart Devices

• Restart the printer, computer, and router.
• Disconnect the printer from power for at least 30 seconds before reconnecting.
• Restart the computer and router to reset any connection issues.

3. Update HP Smart App HP printer setup (HP Smart app)

• Ensure the HP Smart app is updated to the latest version on her device.
• If on mobile or PC, try uninstalling and reinstalling the app.

4. Check Internet Connection

• Ensure that the printer is properly connected to the WiFi network.
• Check if other devices on the same network are facing connection issues.
• If the WiFi signal is weak, consider moving the printer closer to the router.

5. Firmware Update Update the firmware on an HP printer

• Check for a firmware update for the HP ENVY Pro 6452 printer. This can be done through the HP Smart app or the printer’s settings.
• Sometimes errors like this are resolved by updating the firmware.

6. Reset Web Services

• On the printer’s control panel, try disabling and re-enabling web services.
• Re-enable the services after a minute and follow any prompts to reconnect.

Refer to this document: HP ENVY Pro 6452 All-in-One Printer User manual

HP printers - 'We're sorry, something went wrong error 
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.