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‎11-08-2023 05:25 AM

HP Recommended
Product: HP LaserJet MFP M234sdwe Printer
Operating System: Microsoft Windows 10 (64-bit)

I am still plagued with the above error message and unable to complete the setup and establish HP Smart as my default printer.  What I did notice by pure accident is that on my WIndows #11 PC it works perfectly.  Any suggestions?  ALl the printers are working fine it is the "....connected to the VPN error message" that is killing me and of course I am not on a VPN

 

Seymour M Foos
Category:
1 person had the same question
2 REPLIES 2

‎11-11-2023 02:53 PM

HP Recommended

Hi @SyFi,

Welcome to the HP Support Community

 

I understand you are getting an Error Code: OW_500_OWSID00001 on your HP SMART App. Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

Please follow the steps mentioned in this document: HP printers - 'We're sorry, something went wrong error

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
1 person found this reply helpful
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‎11-12-2023 06:54 AM

HP Recommended

Many thanks however I am still at square #1.  If it help you at the time that I launch HP Smart in the upper left corner is the silhouette avatar of the user, on my Windows #10 PC.   When I sign on using Windows #11. the silhouette has my initials SF and allows me to connect.  Until I can complete the set up I am unable to establish HP Smart as my default printer.   Seymour

Seymour M Foos
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