Off line printer

[Fixer3]

I have recently purchased a new HP printer 6120e (similar to my previous printer). I am able to print documents etc from my iPhone but not my iMac. Please can someone help me to solve this issue. Thank you.

[Pallipurath · Accepted solution]

Hi @Fixer3 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you recently purchased a new HP 6120e printer, similar to your previous model. While you can print documents from your IPhone without any issues, However your IMac shows the printer as offline and won’t print. I would request you to please follow the steps:

Verify Wi‑Fi Connection

• Make sure the printer is connected to the same Wi‑Fi network as your iMac {2.4GHz}
• On the printer’s control panel, check Network Settings > Wireless Status.
• If needed, reconnect using the Wireless Setup Wizard.

Remove and Re‑Add Printer on macOS

• On your iMac, go to System Settings > Printers & Scanners.
• Select your HP 6120e printer and click Remove (-).
• Click Add Printer (+).
• Wait for your HP printer to appear in the list (it should show as AirPrint or HP Smart).
• Select it and click Add.

Install HP App

• Download the HP App from the Mac App Store. https://www.hp.com/us-en/hp-app/overview.html 
• Open the app and sign in with your HP account.
• Add your printer through the app — this ensures scanning and Instant Ink features work correctly.

Update macOS and Printer Firmware

• On your iMac, run Software Update to ensure macOS is up to date.
• Visit the HP Support website, enter your printer model, and install the latest firmware update. https://support.hp.com/au-en/products 

Reset Printing System (if still offline)

• Go to System Settings > Printers & Scanners.
• Right‑click (or Control‑click) in the printer list and choose Reset Printing System.
• Re‑add the printer again.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!