OfficeJet 8720 offLine

[LouG]

Thank you in advance for suggestions you might have to help me fix this issue.

I have a HP Envy 15.6" Model 15M-DR1012DX,12GB Memory, Windows 11 communicating via wifi to a HP OfficeJet Pro 8720 All in one printer. They are in different rooms of the house.

When I send a document to print, the document goes to the print queue but does not print. The printer shows as default and “offline” in settings. I can get the document to print by shutting off the printer, disconnecting power, wait about a minute and turn the printer back on. Anything in the queue prints at the time. However when I get back to the laptop, I can actually see the printer going offline. HP Smart sees the printer but shows as status unknown. I can print to that printer by sending an email with an attachment to the printer’s email address.

I have run HP Print and Scan Doctor as well as gone to Services and restarted Print Spoopler. No Joy. This issue started a couple of weeks ago after returning home from being away for a couple of months. Could it be a Windows Update issue?

As an aside, my wife has a laptop with Windows 7 on the same wifi and she has no problems printing on the Pro 8720.

Any help would be highly appreciated.

[Anand_Andy]

Hi @LouG,

Welcome to the HP Support Community

I'd like to help with the printer connectivity issue.

I understand you have already used HP Print and scan doctor, so we will skip that step as of now and follow the below steps:

Set a manual IP-

To set a manual IP and try the steps below -

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 Connect the printer to TCP/IP port

 --->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[LouG · Accepted solution]

I am sorry for the late reply but I have been away on business.

Thank you for taking the time and effort to help me resolve the printer issue.

The day before you replied, I ran the HP Print and Scan doctor a second time and this time it worked.

Printing fine now.

Again, thank you for your help