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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎05-17-2023 12:01 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Over last week, printer goes offline for no obvious reason. Solutions online here require adjustments that are locked by the network admin. *I* am the network admin, and need to know how to unlock all setup options on the printer. I see from other responses that I need a special response designed for my printer. 

 

I have done the usual. Uninstalled HP Smart, reinstalled latest version, recycled router, left both printer and router unplugged overnight to clear cache, restarted computer many times. 

 

Solutions needed:

1. stop going offline, or fix easily

2. unlock all setup options

 

Otherwise, a great all-in-one. But now I am really frustrated.

Thank you. 

SheltieMom
Category:
1 person had the same question
1 REPLY 1

‎05-17-2023 12:13 PM

HP Recommended

Also cannot update firmware. Asking for username (filled in admin) and password, which I do not have.

SheltieMom
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