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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP OfficeJet Pro 9020 Series
Microsoft Windows 10 (64-bit)

Hi, I'm unable to print via wireless after a network change.

 

For security reasons the name and password of our network was changed. The printer seemed to instantly have problems with this - when I went into the WiFi Setup Wizard, no matter how many times I pressed "refresh", it showed the OLD list of available SSIDs, including SSIDs that no other device in the area could see any more. It just wasn't refreshing properly.

 

I was able to add the correct details manually.

 

Literally everything works except communication between my devices and the printer over LAN. The printer can connect to the internet, recieve updates, print internal test pages, print via email, and so on. I can ping the printer and access the embedded web server via HTTP and HTTPS. HP Smart claims that the printer is online and ready.

 

I can also scan successfully, although I couldn't until I reinstalled HP Smart (see below).

 

2021-01-21 (3).png

 

2021-01-22.png

 

The network status is all normal.

 

2021-01-22 (1).png

 

Attempting to print causes a frustratingly vague error in my print queue. It just says "Error - Printing" under status. Delightfully opaque.

 

2021-01-21 (2).png

 

2021-01-21 (6).png

 

My Android device is still able to print via wireless normally, suggesting the issue could be with my Windows 10 machine, however please note that the printing is not working on more than one Windows device.

 

I have tried:

* Cancelling print queue and attempting to print again

* Reverting printer to factory defaults

* Uninstalling HP Smart, removing printer, removing printer driver, deleting all files in %temp%, attempting to delete local app files for HP (there weren't any), then restarting PC, then reinstalling HP Smart (because apparently this is the only way to reinstall my printer drivers?!?!?!?!)

* Using HP Print and Scan Doctor 5.5.2

 

2021-01-21 (4).png

 

(It did not print)

 

2021-01-21 (5).png

 

...And now I call for aid.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer, this is a different version than the one you previously used (Version 5.0.7):

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 REPLIES 2
HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer, this is a different version than the one you previously used (Version 5.0.7):

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

After whatever this version of the utility did, followed by a restart, the printer is instantly fully working again!!!!!

 

Firstly, thank you so so much.

 

Secondly, do you have any further insight for me in terms of what the issue was that needed fixing? It would be useful in order to know what to avoid in the future.

 

Thanks again for your help.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.