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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Paula1945
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Solved!

OfficeJet Pro 6978 - wireless connection

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OfficeJet Pro 6978
Microsoft Windows 10 (64-bit)

settings Icon locked, and the message I receive says "The feature has been locked by the person who set up the printer."  I did reboot several times. How do I wake up this icon? HELP!

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Kumar0307
HP Support Agent
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@Paula1945, Welcome to the HP Support Community!

 

I understand you are not able to make changes to the settings on the printer. We need to perform a factory reset on the printer to resolve this issue. 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Paula1945
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This was a Godsend - thank you so much.  I have been through such aggravation for 3 days trying to resolve this problem.

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Kumar0307
HP Support Agent
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@Paula1945

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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