OfficeJet Pro 8030 Series wireless Connection issue

[kuseck]

I have had my printer about 10 months. It stopped printing from my laptop. I can still print from my phone. It is a work laptop and my help desk Is no good. The virtual chat on here is no good.

Printer is installed but shows offline on my laptop. I changed printer to ethernet and still no printing from laptop.

Any thoughts?

I have restarted multiple times

[sandytechy20]

@kuseck

Welcome to the HP support community.

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Assign a manual IP address and that should fix the issue.

Find the printer IP address to assign it manually.

1. From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .
2. Swipe up on the display, and then touch Reports.
3. Touch Network Configuration Page. A Network Configuration Page prints up to three pages of information.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.