OfficeJet Pro 8124e WiFi Connectivity Issues

[adamwright1989]

I purchased a new printer yesterday (HP OfficeJet Pro 8124e All-in-One Printer) and the set-up process has been a bit of a nightmare with my WiFi network and Windows 11 PC.

After I managed to enrol the printer on the HP Smart app (it replaced my old printer and kept the same HP+ ink subscription), I then hit several issues. Firstly, a firmware update or attempt failed. I then had a critical system error and it restarted. It then constantly tells me there is no internet connection despite it being on the WiFi with excellent signal status (blue light is constant). The network report and wifi status report showed IP conflict so I set the printer with a manual IP and also set this in my router allocation. The report also showed multiple SSID detection when there isn't, so I tried to split 2.4 and 5GHz SSID WiFi and that caused issues with other devices, so reverted back to dual 2.4/5GHz on same SSID. I tried disabling 5GHz mode on the printer to see if that would help, but nothing changed so I put 5GHz back on as its better speed-wise. I even reset the whole printer to factory defaults and repeated the set-up process; same errors.

The printer does print, is installed on the Windows 11 PC (although sometimes I have to find it again in printer adding, but not lately), and HP detects it as online. My mobile devices also see the printer and can print to it. However, the printer still tells me there is no internet connection if I restart it, and firmware update checks fail. It is working, wifi blue light is constant, but I still get errors on the printer screen. What is a matter with it? Never had issues like this with my older HP WiFi printer.

Hope someone in the community can help here.

[Raj_05]

Hi @adamwright1989,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've already tried quite a few troubleshooting steps, but it seems there may still be some underlying issues causing the persistent errors on your HP OfficeJet Pro 8124e. Here are a few additional steps you might consider.

• Check Router Settings: Ensure that your router settings are configured correctly. Make sure that DHCP is enabled and that there are no IP conflicts within your network. You may also want to check if there are any firmware updates available for your router and apply them if necessary.
• Verify Network Compatibility: Confirm that your printer is compatible with your specific network setup, including any security protocols or network configurations you might have in place. Some printers may have issues with certain network setups or security settings.
• Update Printer Firmware Manually: If the automatic firmware update is failing, you can try downloading the latest firmware for your printer from the HP support website and manually updating it using a USB connection to your computer. This bypasses any potential issues with the automatic update process.
• Consider Network Environment: Sometimes, environmental factors such as interference from other devices or physical obstacles can affect the performance of your printer's connection to the network. Try moving the printer closer to the router or away from potential sources of interference to see if that makes a difference.
• Reset Network Settings: You mentioned that you've already reset the printer to factory defaults, but you might also try resetting the network settings specifically to see if that resolves any lingering issues with connectivity.
• Alternative Connection Methods: If possible, consider connecting the printer to your network using an Ethernet cable instead of relying solely on Wi-Fi. This can sometimes provide a more stable connection, especially if you continue to experience issues with Wi-Fi connectivity.

By following these steps, you may be able to identify and resolve the underlying issues causing the persistent errors on your HP OfficeJet Pro 8124e printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support