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‎01-31-2021 10:59 AM

HP Recommended
Product: OfficeJet Pro 8600
Operating System: Microsoft Windows 10 (32-bit)

I need instructions on how to do a factory reset on my printer.  I’ve  somehow disabled the network.  Message:  "Built-in network capabilities have been disabled. Contact network administrator or person who set up the printer." 

I’ve seen past resolutions with a Private Message sent with instructions about how to do a factory reset, which does me no good. Guess I need that PM myself.

Category:
2 REPLIES 2

‎02-03-2021 04:35 AM

HP Recommended

@BzzyOM, Welcome to the HP Support Community!

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎03-04-2021 01:00 AM

HP Recommended

can you do the same for me please ? I have exactly the same issue

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