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Locked

‎02-21-2023 08:43 AM

HP Recommended
Product: OfficeJet Pro 8710

I have an OfficeJet Pro 8710. I can't "claim" it as the control panel has been "Locked by the person who set it up". I have no record of the id or password. How do I get to do a factory reset, as that, and most options are greyed out.

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-21-2023 09:03 AM

HP Recommended

I found the solution on a different thread for a different printer model.

 

With the control panel in the home screen. Press the place (not lit up) where the back key is, 4 times and a support menu comes up. Follow the menu to "full/partial reset" perform factory reset and hey presto! I can now claim and have set up instant ink!

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2 people found this reply helpful
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1 REPLY 1

‎02-21-2023 09:03 AM

HP Recommended

I found the solution on a different thread for a different printer model.

 

With the control panel in the home screen. Press the place (not lit up) where the back key is, 4 times and a support menu comes up. Follow the menu to "full/partial reset" perform factory reset and hey presto! I can now claim and have set up instant ink!

2 people found this reply helpful
Was this reply helpful? Yes No
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