OfficeJet Pro 9010 no longer has WiFi setup capability

[patrick253]

9010 series stopped being able to print from WiFi. Turns out, printer lost ability to find or setup wifi. Did factory reset, settings reset, partial reset, uninstall and re-install printer and HP Smart. Now, HP Smart says cannot finish printer setup because the printer can't find WiFi network (which is why I started resetting everything), and without finishing the setup, I can't even print via ethernet cable...

[Kuroi_Kenshi]

Hi @patrick253,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Network and Router:

• Ensure your router is operating correctly and broadcasting the network SSID (network name).
• Check the router settings to ensure the 2.4 GHz band is enabled (some HP printers do not support the 5.0 GHz band).

WiFi Signal Strength:

• Move the printer closer to the router to ensure it is within a strong signal range.

Network Connection:

• Ensure other devices are able to connect to the WiFi network to rule out issues with the network itself.

Printer Setup:

Restore WiFi Setup Mode:

Printers With Touchscreen Control Panel:

• On the control panel, select the Wireless or Setup menu.
• Select Network Setup or Settings, then select Restore Network Settings.

Printers Without Touchscreen Control Panel:

• Press and hold the Wireless button for five seconds until the wireless light starts to flash. This resets the wireless settings.

Manual Connection Using Wireless Setup Wizard (Touchscreen Models Only):

• Open the Setup or Network menu from the printer's control panel.
• Select Wireless Setup Wizard.
• Follow prompts to select your WiFi network and enter the password.

Using HP Smart App for Setup:

Bluetooth Capability:

• Ensure Bluetooth is enabled on the device where HP Smart is installed.

Location Services:

• Enable location services on mobile devices and allow HP Smart to access location information.

HP Smart Setup:

• Open the HP Smart app.
• Click Set Up a New Printer or Add Printer and follow the prompts.
• If prompted, enable Bluetooth and ensure WiFi setup mode is active.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[patrick253]

Thank you for your fast reply. I had found this suggestion elsewhere in the HP community, as well.

Unfortunately, none of these possible solutions worked. I did all those things and the printer never displayed a WiFi setup option anywhere, not on the printer, not in HP Smart.

Without being able to setup the WiFi, I couldn't complete printer setup and print from an ethernet cable, either.

I bought a Canon printer yesterday.

[Kuroi_Kenshi]

Hi @patrick253,

Thank you for the update, and I’m really sorry to hear none of the suggestions helped resolve the issue.

It’s completely understandable that you needed a working solution and chose to go with a different printer.

If you ever decide to try HP again in the future or need any help with anything else, feel free to reach out, we're always here to help.

Take care and have an amazing day ahead! 🚀

Best regards,