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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
macOS 12.0 Monterey

Hi - Have had my HP OfficeJet Pro 9015 for a few years now. Love it but it always drops off of the wifi or I can't print to it. Keep in mind, I print to it, my wife does and my three teenagers. 

 

Today, it is totally offline. I have restarted it, unplugged it. Tried to add it to my computer, removed it, checked the wifi, etc. 

Nothing is working. 

I just get "Printer offline" on HP Smart.

When I try to use "Diagnose & Fix" from HP Smart, I get the message in red circle with line thru it that says: "Driver Check Issue not fixed"

Checked the driver and it's up to date. 

 

Anyone there have this issue? 

 

 

 

1 REPLY 1
HP Recommended

Hi @AnthonyRietta,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing printer offline issues with your HP printer.

 

You may need to follow the steps from this document to resolve this issue.(Click on the word document to open the web page).

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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