OfficeJet Pro 9015 problem

[TBTX1]

Printer goes to sleep. Until today, when I clicked print it would wake up and print. Now, I have to physically unplug  it from the electrical outlet. When I plug it back in, it restarts and prints. Then it goes to sleep again and I have to do the same think to print another document. The power switch won't turn it off so I can't reset that way.

[Rachel571]

Hi @TBTX1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

t sounds like your HP OfficeJet Pro 9015 is experiencing issues with its sleep mode functionality and power button operation. Here are a few steps you can take to troubleshoot and possibly fix the problem:

Check for Firmware Updates: HP regularly releases firmware updates that can fix bugs and improve the functionality of their printers. Make sure your printer is connected to the internet and check for any available firmware updates. You can usually find this option in the printer's menu under Settings or a similar section.

Change Sleep Mode Settings: If your printer's firmware is up to date, try adjusting the sleep mode settings. Some printers allow you to adjust the time before the printer goes into sleep mode or even disable it. Access these settings through the printer's menu or HP's software on your computer.

Factory Reset: Since the power button is not working, you'll need to perform a factory reset using the printer's menu. This process can vary by model, but it generally involves navigating to the Setup or Tools section of the printer's menu and selecting Factory Reset or Restore Defaults. Be aware that this will erase all settings, including Wi-Fi configurations.

Check Power Button and Connection: The issue with the power button not working might be a sign of a hardware problem. Inspect the power button for any visible damage and ensure that the power cord is securely connected to both the printer and the power outlet. Sometimes, the issue might be as simple as a loose connection.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support