OfficeJet Pro 9025 Printer will not connect to Wi-Fi. Says Wi-Fi radio is off

[scottr76]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Officejet pro 9010 Printer will not connect to Wi-Fi. Says W... - HP Support Community - 8337733
Reply:

OfficeJet Pro 9025. I no longer have the “Wireless” icon on my touchscreen, only the “Ethernet” icon. So, I haven’t been able to connect to WiFi in over a week. At this point, I’d like to try a hard reset of the entire printer (have already tried restoring network settings) to see if I can access my network again.

[sandytechy20]

@scottr76

Welcome to the HP support community.

I understand that you are getting printer connectivity issues, I am glad to assist you.

You might have to reset the printer.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[DD1900]

Scott

I have done what the support team said several times and it did not reset the network settings. However, I was able to figure out how to get it to work. The ONLY way possible is to completely restore the printer by going to RESTORE and doing a COLD RESET. This reset the entire printer and the WIFI came back on. I then had to reconnect to the printer, but it now works

[DD1900]

I have done what the support team said several times and it did not reset the network settings. However, I was able to figure out how to get it to work. The ONLY way possible is to completely restore the printer by going to RESTORE and doing a COLD RESET. This reset the entire printer and the WIFI came back on. I then had to reconnect to the printer, but it now works