Officejet 3830

[SuhrAmanda]

My chromebook says my Officejet 3830 is no longer available. How do I get it reconnected?

[Sneha_01]

Hi @SuhrAmanda,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your Chromebook says that your HP OfficeJet 3830 is "no longer available," it typically indicates a connectivity issue between your printer and your Chromebook. Here’s how you can troubleshoot and reconnect your HP OfficeJet 3830:

1. Check Printer Status

Power and Connectivity:

• Ensure your printer is powered on and properly connected to the same Wi-Fi network as your Chromebook.

Printer Display:

• Check the printer's display for any error messages or alerts. Resolve any issues indicated on the display.

2. Restart Devices

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Restart Chromebook:

• Restart your Chromebook to refresh network settings and connections.

3. Reconnect the Printer to Wi-Fi

Printer Wireless Settings:

• Use the printer’s control panel to reconnect it to your Wi-Fi network:
  • On the printer, go to the Wireless settings menu.
  • Select Wireless Setup Wizard or Network Setup.
  • Choose your Wi-Fi network and enter the password if prompted.

Confirm Connection:

• Print a network configuration page from the printer’s menu to confirm it is connected to your network.

4. Remove and Re-add the Printer on Chromebook

Remove Printer:

• On your Chromebook, go to Settings > Advanced > Printing > Printers.
• Find your HP OfficeJet 3830 in the list and click on the three-dot menu next to it.
• Select Remove to delete the printer.

Add Printer:

• Click Add Printer or Add.
• Your Chromebook should automatically search for printers on the same network. Select your HP OfficeJet 3830 from the list and follow any prompts to add it.

I hope this helps.

Take care and have a good day.

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Rachel571

HP Support