• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎03-10-2022 08:20 PM

HP Recommended
Product: HP Officejet Pro 6835 e-All-in-One Printer

Printer previously connected to wifi.  

Tried powering down/up/down/up/disconnecting power, etc...

Tried restoring factory network defaults.

Tried resetting all factory default settings.

 

Wireless network setup:

... recognizes SSID, (and other neighboring SSIDs), accepts wifi password but times out during connection process.

Printed status report says all tests "PASS" and says MAC filtering may be on at router (it's not.)

Tried WPS with button press, and with PIN... both are accepted by the router, and the router reports that the printer's (correct) MAC id has been added to the network, and then the printer setup times out and says cannot connect.

Also tried HP Smart App and the device is found (using the factory default IP) and steps through the connect process but is unable to connect to router.

 

Router is dual-band, but 5Ghz is disabled. Several other (20) devices successfully sharing the 2.4Ghz band.  The two bands use different SSIDs.

LAN subnet mask is 255.255.252.0   (192.168.[0|1|2|3].0)

 

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.