Officejet 7612

[talawan]

My Officejet 7612 refuses to recognise my Wifi

[Nal_NR]

Hi @talawan,

Welcome to the HP Support Community. 

I'd like to help!

Print the wireless test report and share the results. To print the test page, follow the steps below:

• On the printer control panel, touch (Wireless), and then touch Settings
• Touch Print Wireless Test Report.

Refer to the User Guide(pages 129-135) for troubleshooting steps related to wireless issues.

You can also use the HP Wireless Direct option to connect the printer to your computer. Refer to User Guide(pages 234-236) for help.

Also, use this document HP Wireless Printers - Printing with HP Wireless Direct as a reference.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[talawan]

I attach a shot of the test results. What I don't understand is that it lists under 'Current Configuration' the correct network name, but when I ask the printer to list available Wifi it does not appear.HP test result

[Nal_NR]

Hi @talawan,

Let's try a few steps here and see if that works. 

While the printer is turned on if you press the 4 x back button ( low left on the touchpad) does a hidden support menu appear?

There should be a reset submenu in the support menu.

If this does not help, then the printer needs to be checked. 

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[talawan]

I do not understand about the 4x button; this does not appear. I got time and date reset, which I did - and then got 'wireless connected' icon. I then tried to print, and got a message on my laptop; 'printer in error state'. I then restored factory defauilt. I then tried to get a list of available wifi, but again mine did not appear. I put it in manually including the password, to be told the password was invalid as it did not have the correct number of letters.

[Nal_NR]

Hi @talawan,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!