Officejet Pro 8610 not printing

[JacknTX]

Most mornings my HP Office Jet Pro 8610 (Wireless) will not print from my HP Pavilion laptop, resulting in a printing error. "Sometimes" if a reboot the printer (turn it off and on) will begin printing.  However, most often I must run HP Print and Scan Doctor which always fixes the issue and even begins printing before the diagnostics are complete.  

How do I resolve this issue?

Just a few facts that may help:

• I never turn the printer off.
• The type of document to print (Word, Excel, PDF, etc) makes no difference.
• On a rare occasion, I get an indicator on the printer that it is not connected to the network.  I follow the instruction and reconnect, but nothing prints.
  • The printer is about 6 ft from the PC/Laptop
  • All other wifi-connected devices in the room seem to be working (PC, my iPhone, Roku, and Amazon Dot).without issues.

Thanks in advance!

[Betty0610 · Accepted solution]

@JacknTX

Welcome to the HP Support Community.

Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.

If the issue persists, try these steps:

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue still persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[JacknTX]

Uninstalling the printer and re-installing fixed the problem.

Thank You

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day and stay safe!:)