Officejet Pro 9010 WIFI issues

[Reverendme64]

I have an OfficeJet Pro 9010 HP all in one printer. It worked fine for a year or so, suddenly the printer would not connect to the Wi-Fi network. It doesn't show there are Wi-Fi networks available. The Wi-Fi light is completely off which I’ve read means that the Wi-Fi radio isn’t on. When I try to turn it on there’s no option for the wireless setup wizard. It continuously says I need an ethernet cord to go into change the Wi-Fi. But when I put the cord in then there’s no option for Wi-Fi that shows up on my display. When I go into Network set up, I get  a message that says I have to connect an ethernet cable. But when I do the wireless option disappear. What can I do to turn my Wi-Fi radio back on so that I can use the Wi-Fi on my printer and print remotely?

[Kai_Xin]

Hi,

Thanks for your feedback. Can I have more information below to help us to understand the scenario?

May I know what is the current router brand and model that you are using?

Please help to indicate Yes or No for each of the options below. If possible, please help to provide details in the underlined fields where applicable:

• Please check if any of the following was done right before the issue occurs?
  • (Yes/No) Change of WiFI router (from Brand:____ Model:_____ to Brand:____ Model:____)
  • (Yes/No) Change of Modem (from Brand:____ Model:_____ to Brand:____ Model:____)
  • (Yes/No) Change of Printer's location
  • (Yes/No) Addition or Removal of WiFi Extender
  • (Yes/No) Change of WiFi Router Settings
    • (Yes/No) Change of WiFi SSID
    • (Yes/No) Change of WiFi Password
    • (Yes/No) Change of WiFi Encryption Standard (From:________ To:_________)
    • Others: ________________________ (Please Specify)
  • (Yes/No) Change of Modem Settings
    • What was changed: ________________________ (Please Specify)
  • (Yes/No) Restore Factory Defaults on the Printer
  • (Yes/No) Restore Network Defaults on the Printer
  • (Yes/No) Firmware Upgrade on the Printer
  • (Yes/No) Use of WiFi Direct on the Printer
  • (Yes/No) Turn off WiFi Direct on the Printer

Others:_______________________________________________ (Please Specify)

Thanks!