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‎09-28-2022 04:14 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 11

Officejet Pro 9010 cannot see wifi network after router replacement (Asus RT-AX82U).

Category:
2 REPLIES 2

‎09-28-2022 05:14 PM

HP Recommended

@dave65must1 

 

Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:


           https://www.hp.com/au-en/campaigns/wireless-printing-center/reconfiguring-system-help3.html


Also

          https://support.hp.com/us-en/document/ish_1736500-1626554-16


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Regards.

BH
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‎09-28-2022 07:04 PM

HP Recommended

Thank you, but the first link does not go to a page.  The second link is stuff I have tried several times.  The 2.4 Ghz band is even set to Legacy... The printer cannot see the wireless network.  I cannot connect to the printer via Bluetooth either.  I am at a loss on what I can do.  I had to switch to a new router as my netgear router was dropping out constantly (many times sporadically throughout the course of a day).  The printer was functioning just fine before I switched routers so I know there was nothing wrong with the printer.  

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