• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎09-28-2022 04:14 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 11

Officejet Pro 9010 cannot see wifi network after router replacement (Asus RT-AX82U).

Category:
2 REPLIES 2

‎09-28-2022 05:14 PM

HP Recommended

@dave65must1 

 

Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:


           https://www.hp.com/au-en/campaigns/wireless-printing-center/reconfiguring-system-help3.html


Also

          https://support.hp.com/us-en/document/ish_1736500-1626554-16


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎09-28-2022 07:04 PM

HP Recommended

Thank you, but the first link does not go to a page.  The second link is stuff I have tried several times.  The 2.4 Ghz band is even set to Legacy... The printer cannot see the wireless network.  I cannot connect to the printer via Bluetooth either.  I am at a loss on what I can do.  I had to switch to a new router as my netgear router was dropping out constantly (many times sporadically throughout the course of a day).  The printer was functioning just fine before I switched routers so I know there was nothing wrong with the printer.  

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.