Officejet pro 9010 Printer will not connect to Wi-Fi. Says Wi-Fi radio is off

[DD1900]

Officejet pro 9010 Printer will not connect to Wi-Fi. Says Wi-Fi radio is off - I can't get the wifi to turn on. 

[Betty0610]

@DD1900

Welcome to the HP Support Community.

Let's reset the network settings on the Printer: Touch Network Setup. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. Touch Yes.

Once done, connect the to the Wi-Fi: 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless). 2. Touch ( Settings ). 3. Touch Wireless Settings. 4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup. 5. Follow the display instructions to complete the setup.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[scottr76]

This isn't helpful b/c the "Wireless" icon/option no longer exists on the touch pad for some reason. I am trying to figure out how to get it back.

[Betty0610]

@scottr76

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have and what's the issue you're facing with it?

Let us know 🙂

[DD1900]

It is still not working. The wireless light is still not on. Please help

[DD1900]

I have a 9015 printer and, like Scott, my printer does not have the wifi radio light on; there is NO way for me to connect using wireless.

[sandytechy20]

@DD1900

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.

[Totuss]

Same issue: Printer reports as "Offline". And, cannot get to WiFi Setup on touch panel. Also, router sees printer, but Control Panel Devices neither lists nor will reinstall printer.

OfficeJet 9015 (1KR42A, B1H).

[DD1900]

Totuss

I have done what the support team said several times and it did not reset the network settings. However, I was able to figure out how to get it to work. The ONLY way possible is to completely restore the printer by going to RESTORE and doing a COLD RESET. This reset the entire printer and the WIFI came back on. I then had to reconnect to the printer, but it now works

[sandytechy20]

@DD1900

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.