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‎06-13-2022 07:59 PM

HP Recommended
Operating System: macOS 12.0 Monterey

Printer worked fine.

Then I upped the network encryption from WPA 2 to WPA 3.

Printer couldn't connect because WPA 3 is not supported.

Reset network encryption to WPA 2.

Printer won't connect.

Instruction on HP site say there should be some sort of "Reset Network settings" button in the printer's menu, but there is not. 

Tried to connect with USB cable, but printer won't go online. 

Oddly, USB works with my other laptop. Both are Macs running the latest OS. Printer won't connect wirelessly with either of them. 

 

Second HP printer to randomly quit working here, but this one was working fine until I messed with the network encryption. Even then, that shouldn't matter with a USB connection and the printer does work with my laptop, but not the laptop in the office where it's used. 

 

Any suggestions? Please oh please don't sent me a robot response telling me to do all the things I just listed having done. Thanks.

 

Category:
4 REPLIES 4

‎06-14-2022 03:52 PM

HP Recommended

Didn't work. I get the same error message about damaged cartridge.

 

How about the reset instructions for my other bunk HP printer in the other thread, the Officejet pro 9025? I need to get that one back up and working too.

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‎06-17-2022 11:36 AM

HP Recommended

@FHFHFHF

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

To restore the printer to the original network settings 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes.

 

Once done, connect the Printer back to the Wi-Fi.

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

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‎06-22-2022 07:28 PM

HP Recommended

Does the Officejet pro 9025 recognize WPA 2 encrypted passwords, yes or no? I got it to go online finally when I removed the password, but when the password was replaced, it gave the same previous error message that the network was using a type of encryption that it did not recognize.

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‎06-30-2022 12:14 PM

HP Recommended

It supports WPA2-Enterprise wired.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

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