OffietJet Pro 8025e drops Static IP address

[cathycdms]

HPOfficeJet Pro 8025e configured to use Wifi only - not using Wifi Direct.  The printer is has a STATIC IP address and works for about 4 hours after turning power cycling the unit, but it seems to timeout on the network and the IP address just shows as the MAC hardware address on the LED screen.  There should be some sort of keepalive feature on this printer, and I cannot locate it.

I do not want to hear a suggestion, that I need to start a continuous ping from one of the devices to keep this printer active on the network.  This is a flawed solution as the printer should have a built-in keepalive function.

It does this regardless of Operating system, whether it be MAC, IOS, Android, Windows, Chromebook.

This has nothing to do with the driver, but the firmware of the printer itself. 

Currently using firmware version MALBECPP1N004.2429A.00

I  have not received any information through the printer that it needs a firmware update.  I did apply one since purchasing the printer, hoping it would correct the problem, but it did not.

[Irfan_06]

Hi @cathycdms,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that gets disconnected from the network intermittently.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

[cathycdms]

Why does it not provide  me the option to click NO that your solutions did not resolve the problem?

It does not fix the problem. 

[cathycdms]

Also, not all of my replies are showing up here.  Is HP Support deleting my updates to this topic??

[Irfan_06]

Hi @cathycdms,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

It seems like an issue with the Printer hardware as you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support