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Common problems for Connectivity Issues
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‎08-11-2023 05:04 PM

HP Recommended
Product: HP ENVY 6052e All-in-One Printer

I have an HP 6052e printer. It was printing fine, when suddenly it just wasn't. I mean within seconds it just stopped suddenly and will not print. I have jumped thru all the Virtual Assistant hoops and still, no glory. I have received one error it is:EBSOOPOO10

 

My printer said it was offline, now it says it's ready, but still off line. So, my question is, how do you get a printer ON LINE? My printer is on, it is connected to wi-fi, the same wi-fi as my computer. I've shut down, restarted, done all I can or know how to do EXCEPT remove my printer from the wi-fi & reconnect. THAT I do not know how to do. OH! and brand new ink cartridges are in the printer.

 

Please help!!!

Jacki

1 REPLY 1

‎08-14-2023 09:01 AM

HP Recommended

Hi @JaxOhBaby,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I suggest that you follow the steps from this document to resolve this issue. (Click on the word document to open the web page).

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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