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‎06-15-2026 06:22 PM

HP Recommended

I have a HP Smart Tank 7602 on a wireless WiFi network.  My computer, the network, and printer worked fine for about a year.  Now, when I submit a document for printing from my computer, the printer goes offline.   The printer will come back online if I reboot my computer and printer, but it goes offline when I submit a document for printing.  There is another computer and printer on the network.  The other computer can print with the Smart Tank.  My computer can print with the other printer, but not the Smart Tank.   Do need to re-install the HP App on my computer?  What would cause the printer to go offline when a document is sent for printing?

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1 REPLY 1

‎06-17-2026 12:32 PM

HP Recommended

Hello @ConfusedInElgin, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP Smart Tank 7602 printer. 

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, 

 

Could you please uninstall and reinstall the HP App and also uninstall and reinstall the software and drivers from the provided link below and give us an update. 

 

HP Smart Tank 7602 All-in-One Software and Driver Downloads | HP® Support

 

Take care and have an amazing day!

I'm an HP Employee.


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