• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎01-24-2026 04:07 PM

HP Recommended

With regularity, my Smart Tank 6001 loses connectivity with the WiFi.  I know my Mac is old, but I have been able to print before.  It's incredibly annoying that I cannot print at will.  I have my printer connected to my Mac with a cable.

Reply
1 REPLY 1

‎01-26-2026 03:45 AM

HP Recommended

Hi @Damon24,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP Smart Tank 6001 is losing connectivity with WiFi, and you have it connected to your Mac via a cable. Here are a few steps you can try to resolve the issue and ensure seamless printing:
 

Troubleshooting Steps


Check Cables and Connections: Ensure that the USB cable connecting your printer to your Mac is securely connected and is free from any damage.


Printer Setup on Mac: Make sure your printer is set up correctly on your Mac. 

Follow these steps:
 

  • Go to System Preferences > Printers & Scanners.
  • Ensure your HP Smart Tank 6001 appears in the list of printers.
  • If not, add it by clicking on the + button and following the setup instructions.

Printer Drivers: Ensure the drivers for the Smart Tank 6001 are up-to-date:
 


Printer Queue: Check the printer queue for any stuck print jobs:
 

  • Go to System Preferences > Printers & Scanners.
  • Double-click on your printer and see if there are stalled print jobs. If so, try clearing them.


Software Update: Although your Mac is old, ensure it is using the latest OS version it supports, as this might enhance compatibility with newer devices.


Printer Reset: Sometimes resetting your printer can help resolve persistent connectivity issues:
 

  • Turn off your printer.
  • Unplug the power cord.
  • Wait for a few minutes, then plug it back in and turn the printer on again.


Network Settings: If you prefer using WiFi, ensure the network your printer connects to has stable connectivity. You might also want to ensure that the correct network password is entered.

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!


Jerry_57

HP Support

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.