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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP ENVY Photo 6255 All-in-One Printer
macOS 11.0 Big Sur

Printer was working fine through WIFI since I've had it(several years).  Recently had a storm that knocked out power and internet for 5 days.  printer will not work when power and internet returned.  Says computer and Printer are on the wireless network.  When I run the Network Configuration page under general information - internet, it says not connected.

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