One laptop can access my printer via HP Smart, but other devices on same network cannot

[AlexG4]

Family member complained that they could not print to Officejet Pro 8600. Printer seemed to be happily on the WiFi network but from my Windows 10 laptop it showed offline in HP Smart and I got no responses pinging its IP address, so I ran the wireless wizard on the printer itself and reconnected it to the WiFi. It now showed online and was pingable at its expected IP. I can print to it from my computer no problem. However, none of the other devices on the same WiFi network seem to be able to detect the printer, even when logged in with the same HP Smart account. I'm supposed to get paid to do IT, I sure don't want to deal with this for free on my weekend. What's with this thing?

[Raj2111]

HI @AlexG4 

Welcome to the HP Support Community!

I understand that you are not able to print, I am glad to assist you.

Please try these documents:

HP printer is offline or not responding (Windows, macOS)

Troubleshoot a Wi-Fi connection to an HP printer

 Firewall blocks driver install or printer functions (Windows)

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,