Ongoing Instant Ink Charges for Defective Printer – Support Refuses Refunds

[jesssimsons]

I’m posting here out of frustration after months of unresolved issues with my HP printer and HP Instant Ink.

I have an HP printer that appears to be defective. From the beginning, it has had constant problems, including:

• It will not reliably connect to Wi-Fi

• The paper feed regularly folds or jams pages while printing

• Black ink lines appear down the page

• Pages print crooked

• Overall print quality is very poor and inconsistent

Because of this, many of the pages it “prints” are unusable.

I have contacted HP Support multiple times and have spent hours on video calls troubleshooting these issues. Despite all of this, the problems have never been resolved. The printer still does not work correctly.

On top of that, every month I end up contacting support about my Instant Ink bill because I am being charged for pages that printed incorrectly or were completely ruined due to the printer’s defects. Each time:

• Support refuses to refund the incorrect charges

• They say they cannot adjust the bill despite acknowledging print quality issues

• One month I was told I would receive a 50% refund, which never actually happened

My most recent bill was $75, which was the final straw. I have now canceled my Instant Ink subscription and plan to purchase a new printer from a different brand. However, I am extremely upset that I have spent over $200 just to use a printer that has never functioned properly — while support repeatedly refuses to take responsibility or provide meaningful help.

At this point, I’m not looking for more basic troubleshooting. I’m looking for accountability.

[edited]

Thank you to anyone who takes the time to read this.

[Kuroi_Kenshi]

Hi @jesssimsons,

I understand how frustrating this experience has been for you, especially after spending so much time troubleshooting and still being charged for prints that were unusable. I’m sorry you’ve had to deal with this ongoing situation.

To help move this forward and review your case properly, could you please send your existing HP case ID to us via private chat?

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

Once we have the case ID, we can look into the history, billing details, and previous commitments made, and assist you accordingly.

We’ll take it from there once we have that information.

Best regards,